“The clerks understand the practicality of litigation and go the extra mile to help”
Serle Court's clerking team has continued to offer outstanding client service to its clients for another year running, despite the challenges faced during the Covid-19 pandemic. First-class client recommendations have been forthcoming in both of the newly released directories: Chambers UK Bar and The Legal 500, and we would like to take this opportunity to thank our clients for their helpful feedback.
Collectively, our clerks have almost 200 years of clerking experience which is reflected in the team's knowledge of litigation practice together with their commercial approach. Our clerks take pride in their sensible attitude to fees and resourcing, and provide an efficient, practical and pragmatic approach to instructions.
Chambers UK says that "The clerks are great: they are very user-friendly, practical and pragmatic." "The client service is second to none; we would not be able to run any of our cases without them."
The Legal 500 testimonials include that "The clerks are fantastic. They are sensible in their dealings over fees, always helpful and responsive. Put simply I think they are the best set of clerks."
We welcome feedback from our clients all year round, directly to chambers, and aside from the directory referee process.
Please see below for Serle Court's client service recognition in Chambers UK Bar 2021:
"The clerks are very responsive, helpful and commercial when it comes to negotiating fees." "The team is very good at identifying and matching needs for specific client requirements - they make sure that they match the right barrister with the right client." "The clerks understand the practicality of litigation and go the extra mile to help."
"They are very easy to work with," observes a commentator, adding: "It's such a slick operation - they always provide a safe pair of hands."
Steven Whitaker is the set's head clerk, who is "very likeable and pleasant to negotiate with."
"The clerks, led by Steve Whitaker, are brilliant." "They are helpful, friendly and responsive."
"The clerks are very responsive, helpful and commercial." "They're efficient, friendly and sensible." "It's a very well-organised set."
"There is a real collaborative effort within the set and the clerks are very responsive, helpful and commercial." "The clerks are friendly, approachable and happy to accommodate requests." "Charlie Payne and Adam Bell are excellent - they're extremely efficient and turn around instructions very quickly."
"The clerks are great: they are very user-friendly, practical and pragmatic." "The client service is second to none; we would not be able to run any of our cases without them."
"The clerking team is exceptional. They always get back to you very quickly with recommendations." "I have found the clerks responsive and helpful."
"The clerks are hugely helpful, prompt in their responses and very easy to deal with."
Testimonials in The Legal 500 2021:
Always responsive and helpful. I always know and trust Steven Whitaker will do his best to seek a solution to any problem be it on fees or resourcing.
Clerksroom is a well oiled machine. Dan Wheeler is particularly helpful and efficient.
Steven Whittaker and all his colleagues are always a pleasure to deal with – prompt, helpful, efficient and friendly
I find the clerks responsive and service oriented. If you have an issue you can have a direct conversation in which they listen and engage. The clerking team is well led by Steve Whitaker.
I have a very good relationship with the Serle Court clerks. They are very proactive and easy to deal with.
The clerks are fantastic. They are sensible in their dealings over fees, always helpful and responsive. Put simply I think they are the best set of clerks.